How Does Fiverr Work?

What is Fiverr?

Fiverr is a digital marketplace for digital services. Here, freelancers can offer their services in various domains to different customers for a price. The starting price is $5, following the namesake of the site, and it increases from there. At present, Fiverr has more than 3 million services on their site with prices from $5 to $500. Services offered on Fiverr include writing, translation, graphic design, video editing and coding.

How Does Fiverr work?

Once a freelancer signs up at Fiverr, he will have to create a “gig.” A gig is simply a statement telling any prospective client what services the freelancer is offering and for what price. For example: if you are an expert in building web pages, you can create a gig like “I can design a beautiful and responsive landing page for your organization.”

Any person or business who requires someone to design their landing page can then go through the various gigs on Fiverr for web design, and if your gig matches his requirement, he hires your services after depositing the required amount of the gig with Fiverr.

Once you complete a gig, Fiverr releases your payment. Your client then leaves a rating for you as per your service. Freelancers with higher ratings have more chances of getting hired in the future as well. As a client, you can also check the order in the queue of a freelancer’s gig. Higher the orders in queue, more the popularity of the gig. One thing you should remember that, if Fiverr team itself finds the given or received project inappropriate, then Fiverr can cancel order without any prior notice.

Fiverr Reviews

If you are new to Fiverr or want to know whether it is legit or not, then check the advantages and disadvantages of Fiverr below. It will help to decide either to go with Fiverr or not. Also, you can check some more online Fiverr reviews to get a deep understanding about it.

We will start by going through the pros of Fiverr.

1. Do what you love- The most considerable advantage of Fiverr is making extra money doing something you love.

  • There are a few lucky people out there who have turned their Fiverr gigs into their full-time work.
  • Of course, it can be done, but it takes a lot of dedication. More people use Fiverr as a means for some extra income (because who wouldn’t love to get paid for their hobbies?)
  • Fiverr offers very basic skills as gigs for a very reasonable price, and so they attract a decent quality of work from freelancers.

2. Competent customer service- Fiverr is a very straightforward website and the communication from the staff is friendly and polite.

  • Most times, Fiverr customer service concerns are handled in a timely manner by the Fiverr customer service executives although they do slow down from time to time, causing delays to happen.
  • The customer service executives are generally friendly, and they follow up to make sure the issue was resolved.

3. Good variety of gigs and minimal loss- Fiverr offers you a wide-ranging variety of gigs for your business, starting from the most basic jobs to jobs with medium-to-high complexity.

  • Since most jobs are charged $5 only, you don’t lose much even when the service is not met according to your demands.
  • As a client, you also get the best work online for the price of $5.

Now for the cons of Fiverr.

Limited control to freelancers

A freelancer has no control over the gigs they chose. When a client buys your gig, it is received by the system automatically. If you have just signed up at Fiverr and you’re trying to sell a gig that is already being offered by many other sellers, your gig may never be visible to the clients because of the many existing sellers.

Questionable rating system

The Fiverr Rating system is dubious, to say the least. If a freelancer has a lot of people buying irrelevant gigs of yours (by purpose or by mistake), he can end up with an overall negative rating if he does not complete those irrelevant gigs because his clients can easily post your rating even if they are buying irrelevant gigs from him. Even if he refunds the amount and asks his buyer to leave a positive rating, it shows up in his canceled orders.

Also, if a buyer places multiple orders on the same day for a skill/ service that the freelancer doesn’t provide or a service that is against Fiverr’s policies, the gig is received by the system automatically, and the freelancer has to cancel the order which results in a lower rating for them. Because the system is automated, customer service can do nothing, and the freelancer has to wait and complete more genuine orders to get back their previous rating.

Payment problems

Many of you might want to know how does Fiverr pay. Once a freelancer completes a gig on Fiverr, the buyer can ask for a refund for up to 14 days. After this period the money is released to the freelancer’s Fiverr account. Any freelancer can withdraw his earnings on a project only after 14 days of receiving the payment. Fiverr claims it is for safety purposes, in the case the buyer raises any issue.

Freelancers often report problems with the payment system. Fiverr is planning to add other kinds of payment to its site but at this time the only methods of payment are PayPal or a special Payoneer MasterCard, each with their own high fee.

The commission charged by Fiverr for every gig is very high. Most gigs are charged at $5, out of which Fiverr charges a 20% or $1 commission, whichever is higher. Therefore when a freelancer completes a gig instead of $5, he actually gets $4 in his account.

Cancellation and refunds in Fiverr

Fiverr orders cannot be canceled based on the quality of the service given by the freelancer if the service was performed as described in the gig. Buyers can give a rating to the freelancer based on the quality but not cancel the order. There is no real way to fight disputes; if Fiverr decides to cancel your order after you’ve delivered, you cannot get that money back. If an order is canceled, Fiverr refunds it to the buyer if the 14 day period has not crossed.

Yes, there are some top Fiverr alternatives available in the market which provide full possibilities to freelancers and buyers. But, Fiverr is still the best global marketplace in the current time. If you are a freelancer, you have nothing to lose in creating a gig at Fiverr. You may end up earning much more than you could imagine. However, as a buyer, you need to very cautious while selecting a gig. The silver lining is you stand to lose only $5.

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